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5- Western Union On-line Software Western Union Bug. “We use TIBCO products to feed a massive volume of data, billions of records through our Hadoop platform, and real-time event processing to ensure transactions are safe and secure,” says Saraf.Wu- SOFTWARE WITH BANK LOG IN AND Activation Code: 7. We don’t have to reach out to legacy systems, and the change gives us much faster performance that makes a big difference to customer experience.” “Using TIBCO’s inmemory data grid, we synthesize data in-memory. “It’s a fact that if your website performance improves, you see improvement in your conversions and customer experience scores,” says Saraf.
We see a dramatic improvement, not just in customer experience and feedback, but to our bottom line,” he says. We also increased mass payments and global payments for our business-to-business customers. In the US and other places, you can use Speedpay to pay bills. In Germany or the Netherlands, they don’t use credit cards, they use SOFORT or online bank transfer. Now we’ve built new platforms and products, and customers can choose. “In some countries, there were limited options for funding transactions. Western Union also expanded its payments options. Instant gratification for the customer also significantly improved operations for agents.” No filling out of forms, no standing in the line, they just show the agent their device with the QR code. Now a customer can stage their entire transaction on their mobile, then walk into an agent location to pay. The company implemented TIBCO BusinessEvents® and TIBCO ActiveSpaces® in-memory data grid.Įxplains Saraf, “Before, customers at agent locations had to fill out a form, and at times, queue up. That way, we can give them what they are looking for, keeping in mind their country and location, and that makes our products more relevant and secure,” Banerjee said. We wanted to identify real customers and separate out any bad actors, and that required making big data actionable in real time for online and mobile. TIBCO helped us with new, cutting-edge technology for Fast Data. “The partnership with TIBCO has been groundbreaking. Every issue we had, TIBCO stepped up to help us resolve it, and brought top leadership, not just at the architectural level, but also new ideas on how we could improve our customer experience.” “Working with TIBCO has been phenomenal, and I think the foundation of that relationship has been the customer centricity that both companies embrace. Saraf had been a TIBCO customer before and believed the fastest way to transformation would be through strategic partnerships. Senior Director of Engineering Abhishek Banerjee adds: “The challenges we faced were in integrating our payments ecosystem with hundreds of banks, half a million locations, and so many post offices, ATM networks, mobile devices, and online and retail locations.” Whether it’s cash, mobile wallet, or online, we want to offer any format customers are looking for.” We take pride in delivering products with topnotch performance and extremely secure and compliant transactions.
“Customers want to complete a transaction on their mobile, which brings new requirements. “In places like Indonesia, India, Africa, adoption of technologies is even faster than in some developed countries,” says Mr. Today customers are embracing an explosion of new technology. We want customers’ implicit trust as they look after their friends and families.” “We make it very convenient for customers to make financial transactions as fast and securely as possible in their region. “It starts with being extremely local,” explains Senior Vice President and Chief Technology Officer Sanjay Saraf.